Knowledgebase

 Can I change domain name under my hosting account?

Yes, you can change main domain name under your hosting account. Please submit a ticket to our...

 Can I change my cPanel account username?

Yes, you can change your cPanel account username. This feature is not found in your cPanel...

 Can I order more bandwidth/space/memory?

If you have a shared account and you reach your plan's bandwidth limits, we urge you to upgrade...

 How can I change my billing cycle?

Our shared hosting packages can be paid on annually, 2 years and 3 years based billing...

 How can I order dedicated IP?

For ordering a dedicated IP address you will need to submit a ticket to our Hosting Billing...

 How can I upgrade/downgrade my package?

In order to upgrade/downgrade a current package to any other one, please be advised to send a...

 How to cancel my hosting account?

In order to cancel a hosting account it is necessary to submit a ticket to our Hosting Billing...

 I want to change my contact email on my hosting account. How can I do this?

In order to change your contact email address please be advised to submit a ticket to our Hosting...

 If I wish to host additional domain, how much would it cost?

We do not charge per additional domain name. If you reach your account quota you will be asked...

 Invoicing & Suspension

This article covers invoicing policies for ModoHosting hosting accounts, including invoice...

 What is your money back policy?

If you are not satisfied with our hosting services, you can receive a partial refund if you...

 What payment methods do you accept for hosting services?

We accept credit/debit cards (MaterCard, Visa and all Visa's products) and PayPal payments...

 Where can I pay my invoices for hosting?

Login to our client billing system to view and pay your invoices, change your payment type or...